KrishiCentral Refund and Cancellation Policy

At KrishiCentral, we strive to ensure that our customers are satisfied with their purchase. If you are not satisfied with the products purchased on our platform, we offer a refund process under the following conditions:

1. Eligibility for Refund

Refunds are eligible only if:

• The product is damaged or defective upon receipt.

• The product does not match the description on the website.

• The product is missing from the order.

• You received an incorrect item (e.g., wrong product variant or size).

Refund requests will not be accepted in the following cases:

• If the product was used, altered, or opened.

• If the product is not in its original packaging.

• If the product was purchased during a promotional offer or discounted sale (unless stated otherwise).

• If the product is part of a non-refundable category (e.g., perishables or custom orders).

2. Refund Request Process

To request a refund, please follow these steps:

• Contact our Customer Care team at +91-7899445427 or email support@krishicentral.com within 5 days of receiving the order.

• Provide your order number, a detailed description of the issue, and photographs of the product (if applicable).

• Our team will review your request and notify you of the approval status within 3 business days.

3. Return Process

In some cases, the product may need to be returned before a refund can be processed. If this is required:

• We will provide you with the return instructions and the shipping address.

• You will be responsible for the cost of return shipping, unless the product was defective or incorrect.

• The product must be returned in its original condition and packaging.

4. Refund Method

Once your return is processed (if applicable) or your refund request is approved, the refund will be issued to the original payment method used for the purchase.

• The refund will be processed within 7-10 business days after the return is received or the request is approved.

• If you paid via cash on delivery, we will issue the refund via bank transfer or another method as agreed upon.

5. Partial Refunds

In cases where the product cannot be returned (e.g., damaged packaging, opened product), we may offer a partial refund or exchange, depending on the situation.

6. Non-Refundable Products

Some products are not eligible for refunds due to their nature. These include:

• Perishable goods (e.g., seeds, fertilizers, etc.)

• Customized or personalized items

• Products marked as "Non-returnable" on the website

7. Cancellation Policy

Customers can request a cancellation via the application or website before the order is dispatched. If the cancellation is requested after dispatch, the refund policy will apply.

• Refund Window: If the cancellation is requested before dispatch, a full refund will be processed within 7-10 business days after the cancellation is approved.

• After Dispatch: If the product has already been dispatched, the refund will follow the conditions outlined in the Refund Policy.